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Pricing and setup
Visit our pricing page to discover the right service tier for your e-commerce business needs.
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Synchro does not replace your customer service team; rather, it enhances their capabilities. By automating routine inquiries and responses, Synchro allows your team to focus on more complex and nuanced customer interactions, improving overall service efficiency and quality. Synchro supports your staff in delivering a more personalized and high-touch customer experience, in record time.
Allow our team to manage the entire setup process for a quick and seamless integration. You’ll gain immediate access to your custom dashboard, where you can begin training Synchro and conducting real-time testing to tailor it to your specific customer service scenarios. Once you're ready, Synchro can be fully integrated with your existing CRM system, significantly enhancing your team's ability to deliver fast and accurate responses across all communication channels. Additionally, we provide ongoing support, including continuous training for your team and 24-hour assistance to address any questions or make necessary adjustments. This flexible and accommodating implementation process ensures that Synchro effectively supports your customer service efforts, adapting to your unique business needs.
Synchro is committed to upholding the highest standards of privacy and security. We ensure that all customer data is handled confidentially and stored securely. Compliance with GDPR, CCPA, and other relevant privacy regulations is integral to our operations, providing you with tools to manage and protect your customers' information responsibly. Additionally, we partner with trusted industry leaders like AWS and Pinecone to further enhance our security measures when handling companies data.
To train Synchro, use the dedicated training dashboard provided with the system. Here’s how it works:
1. Customization: You and your top team members can directly add, remove, or edit training data. This allows you to tailor Synchro’s responses to fit your company's specific customer service style and requirements.
2. Testing: After making adjustments, you can immediately test the engine right from the dashboard to see how Synchro handles different types of queries and interactions.
This hands-on approach ensures that Synchro performs exactly as you intend, providing precise and personalized customer service."
To ensure Synchro's accuracy, it operates with a training process that you control:
1. Custom Training: You equip Synchro with comprehensive information, just as you would train your top customer service agent. This allows the AI to handle inquiries with the knowledge and nuances specific to your business.
2. Quality Control: You have the ability to flag responses for review. This ensures that any answers that might need adjustments are quickly identified and corrected by your managers.
3. Live Testing: Before going fully live, you can test Synchro's responses directly through your dashboard to see how it interacts in real-time and make any necessary adjustments.
This approach ensures that Synchro delivers accurate and reliable customer interactions.
At any time, your customers can choose to interact with a human instead of Synchro. Synchro is designed to recognize when a customer might prefer or require human assistance and will promptly provide the appropriate contact information. It can also inform the customer about the best times to reach a live agent. We understand the irreplaceable value of a personal touch that only human interaction can provide.
Yes, Synchro offers you the ability to pause your subscription at any time and continue when the time is right for you. There is no penalty for pausing your plan or getting started back up again.